Arneg focuses on a 360-degree assistance service

Arneg, an international company specialising in the design, production and installation of complete equipment for the retail sector, not only offers innovative products in line with new trends, but also provides a 360-degree assistance service, 24 hours a day, 24 days a week, capable of meeting retailers’ needs in the best possible way.

The company, in fact, through the Full Service contract, makes an extensive network of service centres available to customers throughout Italy. Thanks to remote assistance, when prompt intervention is required, Arneg technicians arrange for an Arneg-approved technician to be sent to deal with the malfunction.

In addition to maintenance and assistance interventions, the service includes remote management of malfunction alarms, automatic HACCP printouts with the daily transmission of the temperature report for the systems, and the uploading, to the Ministry’s website, of data on the gas charges added to the refrigeration system.

“With full-service technical assistance with remote management,” explains Davide Zandonà, Arneg’s after-sales director, “we also provide the Arneg Connect service, which was created to offer professional support, 24 hours a day, 24 days a week, 365 days a year to the store. The possibility of making voice assistance calls is provided, all centralised and managed on a virtual platform.”

In addition, thanks to the H24 Monitoring service, the customer receives continuous support for monitoring alarms at the stores, and Arneg technicians will call the customer’s service provider. The monitoring service also includes Arneg Anywhere, the end-to-end service that enables access to an international/European/non-EU data network connection through the installation of a device directly in the counter or Arneg control unit. The advantages of the service are a secure, protected and encrypted connection, the possibility of automatic activation and deactivation, and the absence of an IT/EDP infrastructure.

To provide the best possible support to Italian customers, Arneg also offers the Extra Freddo service, designed to provide assistance not only for refrigerated counters, but for every type of equipment in the store, such as scales, slicers, ovens and work on electrical components. In this way, it will no longer be necessary to identify the right technician to solve the problem, as Arneg’s specialised technicians will take charge of the intervention to restore every element to working order.

“Thanks to this type of support,” Zandonà continues, “it will be possible to control store management costs by optimising expenditure: the service includes a report on the interventions carried out by Arneg during the year. At a delicate and uncertain time such as the present, when energy costs continue to rise, it is important to offer concrete and prompt support to our customers, who want to be constantly aware of how much they are spending, anticipate future expenditure and optimise consumption as much as possible.”

Energy efficiency is a very important issue for Arneg. For this reason, the company makes its experience in managing and controlling all store consumption available to customers. As far as management is concerned, the Arneg Bems Supervisor service is active (where Bems stands for Building Energy Management System), aiming to monitor the energy management of stores in real time, both in the event of renovation and for a new opening. The objective is to identify the critical points and strengths of the technologies in place. The platform can communicate with all the systems in the store, including those not supplied by Arneg. Thanks to the continuous remote monitoring of all energy consumption sources, it is possible to achieve a significant reduction in waste, thereby also reducing costs.

With the energy comparison service, on the other hand, Arneg aims to build a sort of “ideal store” together with its customers through an advanced building automation system, which makes it possible to analyse and compare the performance of different stores, with the aim of improving performance. The store’s energy systems are therefore tailor-made and subject to continuous assessments, to ensure maximum efficiency.

Finally, thanks to Arneg’s consultancy service, it will be possible to have complete control over store consumption. Technicians carry out all the necessary energy comparisons, acting as points of contact with all the store’s suppliers. Through this consultancy system, developed after years of data collection, Arneg specialists will be able to share the technical, ordinary and extraordinary maintenance of all utilities, carry out analyses of energy consumption and plan customised energy-saving strategies, depending on the size and specific features of the store.

This article was translated from the original Italian version with the assistance of artificial intelligence. In case of discrepancies, please refer to the original Italian version.