Amazon: the Second-Hand Deals Event returns with high-quality returns and refurbished products

The Second-Hand Deals Event from Amazon, which until 10 September is offering customers further discounts on high-quality returned and refurbished products.

More than 60 million returned and refurbished products

Tens of thousands of used items, including products in the electronics, kitchen, gaming and DIY categories, will be available at further-discounted prices. In Europe, Amazon offers over 60 million returned and refurbished items in almost every product category, helping Italian customers save money and keep products in use for longer.

“Our latest investment of more than four billion dollars in return-management activities in Europe is helping us give an increasing number of returned products a second chance,” said Rory Feldman, Head of Returns and Recommerce at Amazon in Europe. “Last year, customers saved 380 million euros by purchasing second-hand products on Amazon, and demand continues to grow, with used-goods sales in Europe exceeding 2 billion euros. Amazon’s Second-Hand Deals Event offers customers even more attractive discounts, with every product rigorously inspected by our qualified specialists.”

Customers in Europe who purchase quality returned and refurbished products on Amazon already save an average of 20% compared with the corresponding new products. During Amazon’s Second-Hand Deals Event, they will be able to benefit from even greater discounts on products with a condition level of “Good” from brands such as Apple, Sony, Samsung, Beats and Lego, compared with the recommended price of the same new product. PCs, consumer electronics, kitchen appliances and DIY items are among the best-selling product categories in Italy.

Fewer returns, more second chances

Amazon develops tools to help customers find the right product on their first purchase. Review summaries generated byartificial intelligence and detailed product information enable customers to choose with greater confidence. Thanks to size-recommendation technology, more than 90% of customers who purchase the recommended size say they are satisfied with their purchase.

Amazon also flags products with high return rates, encouraging customers to consult descriptions and reviews before proceeding toacquisto.Quando when returns do occur, the priority is to ensure that products can be used again. Amazon inspects all customer returns, testing, sanitising and, where necessary, repairing them. Items in perfect condition are put back on sale as new. Others are sold at a discounted price, with greater discounts for products in “used” condition than for those in “like new” condition.

Products that are unsuitable for resale but are still in good, usable condition are donated by Amazon to partner non-profit organisations throughout Europe, to give them a second life with families and communities that need them. In 2025 Amazon and its selling partners donated over 35 million products in Europe, including many products from customer returns.

Second-hand purchases on Amazon

Amazon resells used, returned and refurbished items through two main programmes, both supported by Amazon customer service and returns policies:

• Amazon Second Chance offers used and open-box products at discounted prices. These items undergo a thorough inspection and are accompanied by condition descriptions, ranging from “Like New” to “Acceptable”, so that customers can make an informed purchasing decision at a price that reflects the product’s condition.
• Amazon Renewed offers refurbished products sold by Amazon’s qualified selling partners. Each product undergoes professional inspection, cleaning and testing before being offered at competitive prices.

Amazon has offered second-hand products in Europe for over 20 years. Since then, the company has continued to invest in its offering of these items: in 2009 it began selling returned and open-box products, and in 2014 it introduced professionally refurbished products. Today, second-hand purchases on Amazon offer customers a wide selection, excellent value for money and the convenience customers expect from Amazon.

This article was translated from the original Italian version with the assistance of artificial intelligence. In case of discrepancies, please refer to the original Italian version.